As Ordered. On Time. On Budget.

Get an unrivalled choice of UK and European or African shipping services with competitive prices.

Round the corner or international

Our services can offer you unrivalled choice, flexibility and competitive prices all with just one phone number to call.

Our warehouse is conveniently located not far from the export hub of Felixstowe and is a short distance away from a major London airport. Whether you’re an international group of hotels, a UK or Ireland local chain, a hotel seeking to change or be developed, or a reseller supporting your clients, our UK and international delivery services experience offer you unrivalled choice, flexibility and competitive prices.

How do we do this?

1 Selecting and managing carriers

Our experience can save you the time searching for the best deal, searching and negotiating with many different carriers. It is not unusual for customers to have their preferred shipping agent, we can work that way as well. Either way, once the terms are agreed, we monitor the performance to make sure you’re always getting what you want, with real-time tracking (if available with the chosen carrier) to ensure your order is delivered on-time, or held until required for your new development pre-opening technology installation date.

2 Knowing our regions UK, Europe and Africa

Glasgow to Budapest or Nairobi? No problem. The wide network of leading parcel carriers across the regions enable us to deliver by air or road direct to your hotel`s door. If you need a sample from stocked telephones to be in Brussels by Monday morning or Cape Town in a week, we’ll make sure it gets there, on your requested timetable. The larger the load, a number of pallets for a new hotel for example, your location, choice of delivery option will determine who we suggest to you from our network of shipping companies.

3 Giving more than one choice of delivery

The size and urgency of any order leads us to discuss your choices for delivery, small order options for replacements or spares for example can be sent economy, express, next day, timed delivery. The larger orders for hotels which need to be palletised, they are treated differently. Please just tell us what you’d like to do and we’ll advise you and we can sort out the rest.

4 Managing Returns

Returns of faulty telephones are rare, more common are the returns of samples where hotels, designers or group purchasing simply “pop” them back in the post or send via Fedex or UPS or similar at their cost.

Hoteltelephones.com has a variety of solutions for handling and managing returns. Our carriers have a proven track-record handling such a situation with their local or cross-border returns services. A popular choice taken up by hotels where it is simply uneconomical to ship back a box of faulty telephones such as those in the Maldives or Mauritius, is to take a small number as “extras” in the shipment to solve this potential problem. A hotel telephone in a batch which is dispatched may for some reason have a component which reacts to the humidity of the tropic climate. To send 1 or 4 hotel telephones back is not an economic choice, hence the spares supply agreement with order. It also makes sure the hotel replace the phones immediately and have no wait time for a replacement.

Types of Shipping Services Available

Air Freight

Our Air Freight network offers you access to a wide choice of services and the solution offered depends upon your need for speed and the size of the order. Shipments are often sent as part of a consolidated load using regular scheduled services.

Sea Freight

In some circumstances the client or owner requests we ship by sea using our or their shipping company. We’ll safely and efficiently palletise and package your order no matter who you choose to from a single pallets (LCL) all the way up to a full container load (FCL) if you have a major installation of new hotel telephones at a coastal resort hotel and spa.

Air-Sea Freight

The most popular choice is Air-Sea Freight internationally, usually because air freight is too expensive and sea freight is just too slow. The air-sea option offers you the ideal option with the combined advantages of both. 

Road Freight Services Forwarding and Shipping

Hoteltelephones.com can use a number of different service providers depending upon your need from the “man with a van” courier to those running a fleet of Euroliner vehicles. All clients have different needs and some of our key services include:
• Daily express services across Europe
• 24 and 48 hour guaranteed road freight delivery
• Secure handling of shipped goods
• Track and trace facility for time sensitive road freight

Europe

The company staff and management team have years of shipping experience and have successfully delivered orders for hotel telephones to:

A
Albania
Andorra
Armenia
Austria
Azerbaijan

B
Belarus
Belgium
Bosnia & Herzegovina
Bulgaria

C
Croatia
Cyprus
Czech Republic

D
Denmark

E
Estonia

F
Finland
France

G
Georgia ?
Germany
Greece

H
Hungary

I
Iceland
Ireland
Italy

K
Kazakhstan
Kosovo

L
Latvia
Liechtenstein
Lithuania
Luxembourg

M
Macedonia (FYROM)
Malta
Moldova
Monaco
Montenegro

N
Netherlands
Norway

P
Poland
Portugal

R
Romania
Russia

S
San Marino
Serbia
Slovakia
Slovenia
Spain
Sweden
Switzerland

T
Turkey

U
Ukraine
United Kingdom (UK)

Africa

The company staff and management team have years of shipping experience and have successfully delivered orders for hotel telephones to:

A
Algeria
Angola

B
Benin
Botswana
Burkina Faso
Burundi

C
Cabo Verde
Cameroon
Central African Republic (CAR)
Chad
Comoros
Democratic Republic of the Congo
Republic of the Congo
Cote d’Ivoire

D
Djibouti

E
Egypt
Equatorial Guinea
Eritrea
Eswatini (formerly Swaziland)
Ethiopia

G
Gabon
Gambia
Ghana
Guinea
Guinea-Bissau

K
Kenya

L
Lesotho
Liberia
Libya

M
Madagascar
Malawi
Mali
Mauritania
Mauritius
Morocco
Mozambique

N
Namibia
Niger
Nigeria

R
Rwanda

S
Sao Tome and Principe
Senegal
Seychelles
Sierra Leone
Somalia
South Africa
South Sudan
Sudan
Swaziland (renamed to Eswatini)

T
Tanzania
Togo
Tunisia

U
Uganda

Z
Zambia
Zimbabwe