Voice over Internet Protocol (VOIP)
VoIP (Voice over Internet Protocol) is simply the transmission of voice traffic over IP-based networks. The Internet Protocol (IP) was originally designed for data networking. The success of IP in becoming a world standard for data networking has led to its adaption to voice networking.
There are two major reasons to use VOIP:
- Lower cost
- Increased functionality and mobility
Lower Cost
As a phone service via VoIP , it does cost less than an equivalent service from traditional sources. This is largely due to the history of traditional providers, and because a hotel can enjoy some cost savings from using a single network to carry both voice and data. Bandwidth provision and security management is important, to ensure quality of the service. These do have a small cost and must be factored into the ROI calculation.
Users can enjoy VoIP phone calls (even international) for free. HTM staff are scattered around the country, all connected by Mitel IP handsets at home, a staff teleconference does not cost the company anything. As a Group GM of more than one hotel, how much could you save in a year on internal calls?
Increased Functionality and Mobility
VoIP makes some things easy that are difficult to impossible with traditional phone networks which can increase your mobile working options. A handset, correctly configured, will receive routed calls automatically as soon as you plug-in and log-on to your network.
As a user, you benefit from an abundance of features and functions from increased numbers in your short-dial phone directories to highly sophisticated voicemail and overflow call management and call-routing. On top of which, you could be fully mobile, working from home or another office, or at another company location with an Internet connection.
VoIP is able to combine different data types and make routing and signaling more flexible and robust. As a result, network application developers are finding it easier to develop and deploy more and more applications for data communication using VoIP. This includes the possibility of VoIP software in web browsers and servers or intelligent PBXs which improve productivity.
To learn more about how our VoIP services may be able to help you, please email us to request a call back or telephone +44 (0) 845 458 0690 to speak to a member of the sales team.