Voice & IP
HTM's core business was built on traditional telephony products and services. As technologies have changed, HTM worked with its customers to extend its Internet Protocol (IP) based solutions expertise, especially in hotel technologies such as voice, call accounting and call management.
This is especially important because a number of hotels have and are actively considering the switch to Voice Over Internet Protocol (VoIP) solutions. The difficulty for many is to understand how such an investment in new technology will be repaid, especially against a backdrop of falling call revenues, which has made traditional voice systems a cost centre.
HTM can work with you to evaluate the options, especially in the areas of:
- Centralising core Head Office functions or taking advantage of remote hosted services to reduce IT expenditures..
- Installing new web portal access call accounting systems such as Meteor, to improve management reporting and cost control.
- Integrating voice, fax and data traffic onto hotel computers using the latest Mitel and other Computer Telephony Integration (CTI) solutions.
- Providing IP desktop or conference room videoconferencing for hotel guest or in-house needs.
- Reducing call charges for hotels and their guests using VoIP or SIP based communication solutions.
- Taking advantage of new telephone handset designs and functions to simulate an "at the office" or an "at home" hotel guest experience
- Upgrading or sharing your current cabling infrastructure, so addressing historic issues and improving hotel staff mobile working.
- Utilising easy plug-in and work technologies to enable and support staff whilst they tele-work.
Understanding your strategy, the number of different technologies already installed in your hotel, the best use and routing of 08 numbers and your infrastructure issues, will give you a definite project ROI, confirming we hope a pay-back within 3 years on a typical hotel upgrade.
To request a call back from our sales team or to arrange a no-obligation meeting, please click on the following link to send HTM an email