Meteor Systems
HTM understand that any Call Accounting, Voicemail and/or Messaging system lies at the heart of your hotel or serviced apartment PBX solution. Unlike many other support providers, HTM can offer you a stand-alone support solution or one integrated with the telephone system and other htmVoice services. You have the ability to address your telecom issues immediately, without having to wait to secure access rights from one or more of your technology vendors in order to solve your problem.
HTM Standard Service – Monday to Friday, 09:00am – 5.00pm (excluding Bank Holidays)
This covers:
- Meteor Call Accounting
- Meteor Voicemail
- Meteor Messaging
- Meteor Back-Office Server and reporting
- Key system and billing interface alarms (as per technologies or systems being supported)
Like our other service and support services, you have the flexibility to choose from any of the following commonly requested options:
24/7/365 Emergency E-mail Alarm Support
We recognise that a high status fault may arise, a contractor powering down the wrong equipment in the computer room or simply the PMS system is undergoing an upgrade and back-up. These are all situations which may generate a fault alarm, an email alert to HTM support staff, who will investigate the fault remotely prior to advising your hotel that an engineer call-out request has been made. In many situations, it is not uncommon for our clients to learn of the alarm only when we call Front Desk to say we have solved the problem!
Tarriff & Area Code Support Management
The HTM support staff can regularly update all installed Meteor systems with new area codes and are quick to apply any changes to your flexible tarriffs and call duration profiles.
Data Storage Option
HTM offer all clients the option to add a data storage option to their support contract, something which an independent hotel or serviced apartment owner may find useful as a back-up to their own systems. The amount of data stored, the date range and the frequency of the required back-up do determine the price for this support option.
Should your need be a replacement, or an upgrade to a web-based call accounting and voicemail system with a maintenance contract included, please call us today on +44 (0) 845 458 0690 to request a no-obligation meeting to discuss your needs in greater detail.