Guest Systems

The use of leading edge technologies means we can assure you of first time Internet connectivity rates comparable with the best of the global guest Internet providers. Like them, HTM and our hotel clients know there are always reasons why a guest may need to make a support call to our desk.

This is why our wired or Wi-Fi internet access comes with a standard support offering, usually contracted over a period of two or three years in-line with your projected ROI calculations. Most faults are fixed remotely, however when necessary, we will, as you would expect, send an engineer to your hotel to fix the problem. The HTM Network Operating Centre (NOC) monitors the broadband connection to the hotel constantly to minimise potential disruptions to the guest HSIA service and report any fault to the service provider, then update the hotel (usually before the hotel realises it has a problem).

One example of this was the intermittent failure of a wireless access point, which despite a number of calls to and from the hotel, resulted in an engineer visiting the site. The fault was difficult to replicate, the HTM network monitoring tools validated the hotel had a fault, yet the access point was working fine when the engineer arrived. After a period of time, the fault was traced to a short circuit in the power cable spur to the access point which had been taken from an electrical socket outside and by the riser cabinet. Over time it had become loose, so when housekeeping vacuumed, the access point reset itself.

This is why the HTM Hotel Standard Service covers:

Guest Internet system cover - 24 hour a day cover, 365 days a year
Billing interface alarms (as per technologies or systems being supported)
Wi-Fi access points and other equipment covering the hotel lobby, public areas or meeting rooms
Additional training cover (helps address issues relating to loss of knowledge due to staff turnover)
Disaster recovery – making provisions to have your systems up and running should the worst happen to your business (i.e. fire or flood)
Reporting and response time fault view of the HTM Service Desk

In addition, HTM can also offer bespoke services, these could include:

SIP telephone and content management services
Billing rate changes and programming for marketing and sales campaigns, free for 30 minutes, free for visiting VIPs - it can all be done.
Engineer on site to support your conferencing and events staff at key conferences (subject to satisfactory notice).
Branded support services with your own guest telephone number and response (minimum guest connection room number required)
Load balancing and bandwidth management support on integrated networks
Free Apple iPhone, BlackBerry and other device software patches and updates, to keep your hotel competitive and user friendly.

So why not call us today on +44 (0) 845 458 0690 or send an email to request a call back and arrange a no-obligation meeting to discuss your needs in greater detail.