HTM Services

Cabling

In-room cabling is a world apart from cabling an office.

Which hotelier would let a team of cablers enter rooms in a hotel full of guests?

HTM has gained a reputation of absolute honesty and discretion by using a small team of permanently employed people.

In addition to our growing list of maintenance customers, our team is used by inter-touch for most of its cabling and installation requirements and in the past year has completed major CAT 5 installations throughout Europe .

HTM has been working with clients to create installation standards that fit current and future needs.

Many hotel groups are deciding to roll-out a Cat 5 solution for High Speed Internet Access, believing that the sensible solution, from a guest and support perspective, was not WIFI but Cat 5.

Recent new-build sites are being equipped with CAT 5 cabinets and links for all HSIA points.

Training

HTM offers FREE on-demand training to all customers within the M25 with a maintenance contract. Detailed training is also available at standard daily rates to other areas.

The team has experience of both front and back office, all forms of technology and the ability to understand what hotels need from the solutions available today.

In addition to providing bespoke training, our trainers will identify potential changes that need to be made to improve the systems, seek out anomalies in the set-up and then liaise with HTM engineers and hotel management to ensure that changes are made to put things right.

Available instruction

Mitel SX-2000 Operator Consoles (Superset 700 / Superconsole 2000)

Mitel SX-2000 Featurephone range (400 and 4000 series)

Mitel 3300 IP Operator Console (IP5550)

Mitel 3300 IP Featurephones (5500 series)

Meteor Call Management / Voicemail / Wake-up system

Patch Panel Layouts

ISDN2 Services

Interfaces between the various systems

Scope Paging systems

Call Management and Voice Mail

Designed specifically for the hospitality environment, Meteor is a call management and voice mail solution in one server.

Hotel staff can access Meteor via a web browser, making the system accessible from anywhere on the corporate LAN/WAN infrastructure.

Accessibility is just one of the key features of Meteor and removes the constraints previously experienced by stand alone systems.

•  Hospitality-specific combined call management and voice mail system

•  Centralised call management

•  Web browser access

•  Email alarms to staff and HTM engineers

•  Simple client set up

•  Long term data/report storage

•  Flexible tariff structure

•  Powerful database search utilities

•  Unused extension report

Meteor is not full of features that you will never use (but still have to pay for). It provides the features that you need at a price you can afford.

Add to this a team of support engineers with a broad knowledge of your order systems, such as PABX's, High Speed Internet Access and Property Management Systems, allowing them to see the ‘bigger picture', and a Customer Service team who is able to provide on-the-spot top-up training.

HTM engineers will approach each problem, fault or issue, with a wider degree of knowledge, thus providing solutions more quickly, therefore saving money by reducing ‘lost income'.