About Hotel Telephone Maintenance Limited
Hotel Telephone Maintenance, or simply known as HTM, was originally created to exclusively maintain hotel telephony equipment. Drawing upon the extensive industry experience of its directors, HTM has embraced the advancement of internet technologies including HSIA and VoIP. Many current client relationships have spanned over 10 years, undoubtedly testament to them understanding our professional expertise, and our desire to continually try and exceed their expectations. Our aim is to match the same ethos that a professional hotelier has towards their guest.
HTM a recognised Mitel hospitality partner is one of the few companies capable of supporting the complete range of demands particular to the hotel industry, from the Front Desk duty manager to the Group IT Director. HTM can provide the single point of contact and support services for most hotel call management, telephony, voicemail, guest internet and major conference support needs.
HTM has helped hotels and hotel technology vendors on a number of projects including:
- Consulting to investigate project ROI and telephony cost reductions.
- Designing and installing centralised hosting, remote teleworking and other hotel paging, DECT and Wi-Fi technology solutions.
- Project managing and installing new-build hotel unified and integrated Mitel communication networks.
- Refurbishing or upgrading Mitel PBX and other equipment in order to support clients to implement their future technology strategies.
- Replacement of hotel PABX or PBX equipment to enable clients to take advantage of the latest SIP or VoIP technology advances.
- Working in Europe to project lead or deploy our staff in teams to complete client infrastructure or telephony projects.
This experience, the latest technological developments and the provision of a centralised high speed guest internet support desk for over 5000 potential concurrent users, does make HTM a little different from many other companies.
All the team members at HTM understand hotels, the special needs of hospitality and the importance placed upon exceeding guest expectations. This is evidenced by the deliberate policy of cross-training HTM engineers, to ensure they provide hotels with the solutions and responsiveness expected.
HTM actively invest resource to understand the strategy roadmap, participating in industry bodies such as Hotel Technology Next Generation (HTNG), The British Association of Hospitality Accountants (BAHA) and by attending or exhibiting at key industry trade-shows such as Hostec.
Please do not hesitate to contact us by calling the Sales team on +44 (0) 845 458 0690 or send us an email requesting a call back.