Our "Right First Time" Approach

Meeting your hotel communications needs and developing a true service partnership takes time. It is hoped that from your initial or ongoing engagement, large or small, HTM will be seen as a company you will share your vision and actively work with to implement your hotel voice and guest technologies strategies.

Whether providing the complete solution into a new hotel or integrating a single product into an existing operation, the HTM “Get It Right First Time” approach is to spend sufficient time with you to really understand your complete requirements. It is a process which is borne out of Mick’s operational experience which spans over 25 years in the hospitality industry. Designed to ensure that changes in technology do not adversely impact your goals to reduce communications or support costs.

HTM takes time to understand the project requirements before the work on site commences, agreeing on processes and working methodologies. Key steps in this project work and liaison include:

Asking you to appoint an appropriate hotel person, to act as a dedicated point of contact for the HTM project manager.
Jointly assess the impact of the system upon new or existing hotel technologies (use feedback from equipment trials if applicable).
Installation planning, communication plan and project updates, including meeting with owners, managers and other project stakeholders.
Providing a training manager during the closing phases of the installation, to maximise the effectiveness of HTM hotel staff training.
Post installation work remotely or at the hotel to make minor system changes and provide refresher training.

To "Get it Right First Time", HTM will often undertake work which many other companies do not. One example is testing 100% of all installed connections, ports and communication devices unlike some other companies who only rely on a 10 or 20% port spot check which may result in ghost guest billings at check-out.

To learn more about the “Get It Right First Time” approach, to seek a customer reference or simply to discuss your project or service contract, please do not hesitate to telephone our sales team on +44 (0) 845 458 0690